JOB OVERVIEW
The Contracts Processor is responsible for data entry to process timeshares contracts. Responsible for managing the process to meet department deadlines while maintaining a high level of accuracy.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
- The Contract Processor is responsible for data entry to process timeshares contracts
- Verify the accuracy of all new owner information
- Responsible for managing the process to meet department deadlines while maintaining a high level of accuracy
- Process timeshare contracts documents during a live timeshare sale
- Maintain a minimum average production level as determined by sales volume and number of contracts processors
- Provide customer service to field Sales sites
- Ensure contracts are executed accurately and timely
- Completes required reporting per request of Contracts Management Team
- Must be able to prioritize and work in a team environment
- Commitment to attendance and punctuality
- Determine validity of contract and closing documents in accordance within established guidelines.
- Handle owner inquiries and calls, if necessary, and complete changes as needed to owner accounts.
- Process payments (via ACH, CC, etc.)
- Reconcile posting batches as required
- Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
- Represent department interests and responsibilities with other key company departments and stakeholders (i.e. accounting, owner services, legal, HR, etc.…)
- Other duties as assigned.
TECHNICAL COMPETENCIES
Successful candidates should possess knowledge and experience and demonstrate strong ability to work independently and manage relationships and coordinate high volume of administrative tasks.
- Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel)
- Minimum of 1 to 5 years’ experience in related experience in installment loan, consumer, real estate, or timeshare loans.
- Able to construct and align department goals with the broader Company objectives
- Proactively establishes and maintains effective working relationships with all departments
- Microsoft word, excel, outlook and power point software skills
- Excellent written and verbal communication skills
- Able to prioritize workload based on urgency
- Ability to work flexible hours to cover Sales support
- Ability to work well with multiple priorities and deadlines
- Effective negotiation skills, decision making skills and attention to detail
- Ability to work in a constant changing/fast paced environment
- Education: High School diploma or equivalent required- some college preferred.
- Must be available to work Nights, Weekends and Holidays
EXPERIENCE
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization. Excellent communication skills required. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Prior experience in the Vacation Ownership/Hospitality industry is preferred.
Hourly Rate $24
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
